Clarification Note

Clarification Note

Dear customers,

Considering the recent news involving the financial situation of 123Milhas and other companies in the same group - such as MaxMilhas and Lance Hotéis - we understand that some clarifications are necessary.

We inform you that Slaviero Hotéis has not maintained a direct partnership with the companies mentioned for some time, so they are blocked from purchasing daily rates due to disagreements in their way of working and approach to customer service. Therefore, accommodations purchased by customers through these channels were being brokered by third parties who, in turn, made the reservation with us and bypassed the imposed block.

Following the recent announcements, all reservations made in this format were canceled by the intermediaries. Therefore, we ask for your understanding that: those who requested their reservation from us also requested cancellation, a condition that we had to comply with. Therefore, payments made by customers to the companies involved in this situation were never passed on to the hotels.

For information purposes only, it is important to mention that an absolutely fraudulent strategy by the company MaxMilhas is to claim that hotels would be responsible, instructing customers/consumers to go to their accommodations without paying. This is to avoid accusations of fraud and swindling, passing the problem on to third parties in good faith.

Slaviero Hotéis does not share responsibility for the cancelled reservations, as they were not legitimately acquired from the company. Their claims in this regard are false and tend only to try to create a fictitious sense of stability and integrity, and thus avoid what happened to the other company in the group with the flood of police reports for fraud. Furthermore, we are not listed as creditors in the judicial recoveries of MaxMilhas and 123Milhas, confirming that these companies acknowledge not purchasing our products.

Therefore, considering cancellations made by intermediaries, we inform you that in order to guarantee your accommodation, it is necessary to check availability again and make payment directly to the hotel. In future opportunities, we recommend that reservations be made through official channels, such as www.slavierohoteis.com.br or through the Customer Service Center at 0800 704 3311, where we can offer direct support, without third-party interference.

Thank you for your understanding,

Slaviero Hotels.